Leadership, Management, Interpersonal Skills & Workplace Dynamics

Course offers participants opportunities to explore multiple dimensions of effective leadership including identifying one’s own leadership style, competencies, and deficiencies; differentiating between and integrating leader and manager behaviors; inspiring and encouraging effective followership; skillfully implementing change; and identifying and minimizing success barriers.

Learning Objectives

• Build self-awareness as a leader.
• Understand the necessity for change and strategies for overcoming resistance to it.
• Learn to connect personal and organizational values to enhance the successful implementation of strategic change initiatives.
• Develop techniques to recognize and reinforce desired performance behaviors.

Typical Course Length:  8-16 hours

This provides proven structured thinking processes and strategies to identify and solve a wide range of employee performance and behavior problems. Participants will learn effective “thinking” processes for determining the root cause(s) of performance failures as well as how to effectively process, sort, queue and execute the constant stream of demands on their time. 

Learning Objectives

• Explain the essential premises – You, Inc. – and expected performance standards. 
• Identify the supervisor’s #1 responsibility and core competence.
• Build proficiency in root cause determination and the 4-test diagnostic tool.
• Understand leadership fundamentals, legacy issues and the flow of influence.

Typical Course Length:  8-12 hours

This course introduces the fundamental principles and approaches to ethical leadership. It explores moral theories as well as leadership virtues and values.

Learning Objectives

• Define ethical leadership and its importance.
• Identify situations in which there may be ethical issues.
• Articulate the foundations of one’s own basic moral and ethical reasoning.

Typical Course Length:  8-16 hours

Course offers strategies for successfully leading and managing within organizations including creating a culture of consistency, fairness and integrity; generating SMART goals; setting clear expectations for employees; establishing priorities; responding quickly to employee and customer needs; and finding a work/life balance.

Learning Objectives

• Understand the differences between managing and leading and how to integrate the two into one’s job performance.
• Learn how to lay the foundation for effective supervision, including setting clear expectations and SMART goals.
• Use tips for conducting and participating in efficient meetings.

Typical Course Length:  16-24 hours

This course offers an overview of effective performance management processes and how they help organizations achieve operational goals.

Learning Objectives

• Understand how to align organizational and leadership goals.
• Streamline communication of strategic goals.
• Learn to use performance management tools that help achieve goals such as growing sales or reducing costs.
• Align professional development with organizational goals.

Typical Course Length:  8 hours

This course explores the principles and five fundamentals of high functioning teams: trust, healthy conflict, commitment, accountability, and attention to results. Participants will discover the importance of adopting an outward mindset which leads to cohesion among team members and successful team outcomes.

Learning Objectives

• Learn ways to engage in healthy, productive conflict and open, responsible dialogue with coworkers.
• Understand peer to peer accountability strategies.
• Gain tools for fostering trust and employing an outward mindset to work as a team.

Typical Course Length:  8 hours

Course provides an understanding of tools to develop a shared sense of vision; recognize and leverage each team member’s unique knowledge, skills and abilities; and clarify team members’ roles and responsibilities.

Learning Objectives

• Define the six essential qualities and core competencies of effective team members.
• Identify how to personally add value to your team’s performance.
• Use tools to create and develop team vision and values.
• Learn to create team metrics and support follow through.

Typical Course Length:  8-16 hours

This course examines effective team decision making and problem-solving processes and provides tools for maximizing the efficiency and impact of team problem solving and decision making.

Learning Objectives

• Identify and use various tools to address barriers to achieving team objectives.
• Learn to analyze risks and benefits in decisions.
• Understand how effective team leadership influences successful problem solving and decision making.

Typical Course Length:  8 hours

This course explores challenges in dealing with and leading change through a look at past, present and/or potential future changes. Participants will learn about the cycle of change and how to move through it comfortably and act during the process.

Learning Objectives

• Learn and apply the 8 Step Process to managing organizational change.
• Build confidence and conviction in communicating a change.
• Understand how to successfully implement a change plan.

Typical Course Length:  4-8 hours

This course provides tools and techniques for understanding issues among employees of different generations and improving verbal and written communication to reduce and address gaps in understanding.

Learning Objectives

• Define current generations in the workforce, their typical values and expectations and how these influence their preferred communication styles.
• Practice communication using different styles and adjusting messaging to different situations.
• Learn ways to build and maintain stronger, cross-generational relationships.

Typical Course Length:  8 hours

This course strengthens participants’ communication and trust building skills including listening actively; being open and supportive; effectively giving and receiving feedback; and creating safe space for effective conversations.

Learning Objectives

• Define trust and its importance in building strong interpersonal relationships.
• Learn methods for listening, giving and receiving feedback, and make colleagues feel safe to engage in candid conversation.
• Identify and use skills and behaviors to improve interpersonal communications and build strong relationships.

Typical Course Length:  4 hours

This course provides tools for effectively engaging with coworkers in challenging conversations. It emphasizes the importance of empathy and flexibility in collegial interactions, as well as how to adjust when your style isn’t working.

Learning Objectives

• Practice methods for resolving interpersonal conflicts.
• Learn strategies to self-regulate and become more assertive in conversations.
• Practice improving communication through word clarity and specificity and respect.

Typical Course Length:  4 hours

This course explores the sources of conflict and strategies for resolving seemingly intractable situations. It examines personal triggers, non-verbal cues and healthy versus unhealthy conflict.

Learning Objectives

• Learn to create safety through mutual purpose and respect.
• Apply the Five Methodologies of Conflict: competing, avoiding, accommodating, compromising, collaborating.
• Recognize conflict triggers and pattern behaviors.
• Understand how to overcome barriers to open and direct dialogue.
• Learn how to take charge of emotions during conflict.
• Build skills to manage conflict within and among teams.

Typical Course Length:  16-24 hours

This course explores key cornerstones of equity, diversity and inclusion which are essential for fostering a genuine sense of belonging for employees. It strengthens skills needed by leaders and managers to create a more productive and inclusive workplace and maximize individual, team and organizational potential.

Learning Objectives

• Understand why equity, inclusion and diversity are important to employees and in building a strong organization.
• Learn about cultural humility and the awareness continuum.
• Examine bias awareness and socialization.
• Investigate microaggressions and their impact.
• Practice inclusive language that fosters a sense of belonging.
• Strategize ways to advocate for and develop equity.

Typical Course Length:  8 hours

This course helps participants to develop greater awareness and improve their emotional intelligence or quotient (EI/EQ) to create and sustain more productive and satisfying professional relationships.

Learning Objectives

• Define emotional intelligence and the personal and social aspects of it.
• Describe the connections between emotional intelligence, emotional style, personality and communication preferences.
• Identify the relational and organizational benefits of increasing one’s emotional intelligence.
• Practice using effective connection and communication behaviors and tools.
• Learn how to read nonverbal cues to heighten awareness of emotional states.

Typical Course Length:  16 hours

This course demonstrates how to use the DiSC behavioral model (Dominance, Influence, Steadiness, and Conscientiousness) to enhance individual and team productivity and efficiency. Participants complete individual assessments online that the instructor uses to create customized course content.

Learning Objectives

• Understand your profile and how to work effectively with each profile type.
• Use the tool to increase self-awareness; determine your leadership style and impact on colleagues; and develop more effective work relationships.

Typical Course Length:  16-24 hours

This course offers simple techniques to improve interactions and communications with fellow employees across a variety of mediums: in-person, video, text and email.  

Learning Objectives

• Define interpersonal skills and approachability.
• Practice using the elements of effective communication.
• Develop an awareness of what an attitude is, where it comes from, and how to deal with seemingly difficult ones.
• Understand how to build relationships using the dynamics of internal customers and suppliers and the value of diplomacy and tact.
• Learn to read one’s audience and recognize how word choice and delivery matter.
• Explain when it’s appropriate to use digital communication and when not to.

Typical Course Length:  8 hours

This course develops the ability to recognize and identify differing critical problems present in daily work environments. Participants learn how to recognize and articulate a problem by identifying assumptions and definitions and develop a problem-solving process. Focus is on critical thinking around basic business functions, keys to success in business, and key performance indicators (KPI).

Learning Objectives

• Learn to gather and interpret information and data to evaluate problems.
• Understand ways to appraise evidence, recognize unstated assumptions and evaluate arguments.
• Build proficiency in recognizing logical relationships and testing theories, conclusions and generalizations.
• Build skills in solving problems independently and partnership with others.

 Typical Course Length:  8 hours

This course provides a self-directed assessment of current time management effectiveness in 12 key areas and helps to develop strategies for time management skills. 

Learning Objectives

• Recognize how one spends one’s time – and the associated challenges and opportunities.
• Learn and apply strategies and tools for changing your time management approach.

Typical Course Length:  8 hours